We understand that you can't always control when you can arrive. However, we need to be fair to every client and this means that if you are more than 20 minutes late for your appointment, we will be forced to cancel it and it will be treated as a missed appointment.
Rescheduling Your Appointment
You have up to 24hrs to reschedule your appointment online. With that said, we understand that things come up at the last minute that are out of your control. If you need to reschedule with less than 24hrs notice, give us a call and we'll do what we can to accommodate you - within reason.
This means you cannot call an hour before your appointment to reschedule. If you do, this will be considered a missed appointment and treated as such. If last minute rescheduling becomes a habit, you will be notified that future reschedules will be treated like missed appointments.
Cancellations & Missed Appointments
We have a 24hr cancellation policy. You can cancel your appointment prior to the 24hr mark (meaning if your appointment was at 2pm on Tuesday, then you have until Monday at 2pm to cancel), online or by calling the clinic. All messages are time stamped.
If you fail to give 24hrs notice, or do not show up for your appointment you will be required to pay for 50% of the treatment you would have received - for example, if you were having a 60 minute treatment you will have to pay $47.50. This payment will be required before or on your next appointment and is not payable through your insurance company.
Confidentiality and Privacy Policies
As a regulated health profession, we follow the same confidentiality and privacy policies as your family doctor or pharmacist. This means we will not share or sell your personal information without written consent from you. This includes discussing your treatment plan with your spouse, family members, or even your doctor/physiotherapist/chiropractor.
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